Description
Hello,
Greetings of the day..
Currently we are hiring for Packet core engineer, Below are the details.
Role: Packet core Engineer
Location: Noida, Chennai
Roles & Responsibilities
- Monitor Packet Core network elements and services through OSS/NMS tools.
- Perform real-time surveillance of LTE EPC and 5G Core alarms.
- Execute initial fault isolation, impact assessment, and troubleshooting.
- Acknowledge, analyze, and escalate critical alarms as per operational procedures.
- Open and manage trouble tickets with internal teams and vendors.
- Perform health checks and routine operational activities.
- Follow incident, change, and problem management processes.
- Prepare shift handover reports and operational summaries.
- Coordinate with L2, Engineering, Transmission, IP, RAN, and Vendor teams during incidents.
- Ensure SLA compliance and timely ticket resolution.
- Support planned maintenance activities during maintenance windows.
- Maintain operational documentation and SOPs.
Technical Skills Required
LTE EPC Knowledge
- MME (Mobility Management Entity)
- SGW (Serving Gateway)
- PGW (Packet Gateway)
- HSS (Home Subscriber Server)
- PCRF / PCF
- DNS
5G Core Knowledge
- AMF
- SMF
- UPF
- UDM
- AUSF
- NRF
- NSSF
- PCF
Protocol Knowledge
- GTP-C / GTP-U
- Diameter
- SIP (Basic)
- SCTP
- TCP/IP
- DNS
- SS7 (basic understanding)
IP Networking
- Routing and Switching fundamentals
- VLANs
- OSPF/BGP basics
- Packet tracing and analysis
- Wireshark
Tools
- OSS/NMS monitoring tools
- Ticketing systems (ServiceNow, Remedy, etc.)
- Linux/Unix basics
- MS Office reporting tools
Qualifications
- Bachelor's Degree in Electronics, Telecommunications, Computer Science, or related field.
- Certifications such as Nokia, Ericsson, Huawei, CCNA, or 5G certifications are preferred.
Experience
For L1 Engineer
- 0-3 years of Telecom NOC/Packet Core Operations experience.
For Senior L1 Engineer
- 3-5 years of LTE EPC / 5G Core Operations experience.
Required Competencies
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management.
- Ability to work in 24x7 rotational shifts.
- Understanding of ITIL processes.
- Customer-focused mindset.
- Ability to work under pressure during major incidents.
KPIs
- Alarm response time.
- Incident acknowledgement within SLA.
- Ticket handling efficiency.
- Escalation compliance.
- Network availability support.
- Shift handover quality.
- Reduction in repeat incidents.
Preferred Vendor Exposure
- Ericsson/ Openet Packet Core (MME, SGW, PGW, HSS, PCRF, 5GC)
- Ericsson EPC/5GC
