As companies get bigger and work in countries, they need to find better ways to do things. They want to be able to grow and get the best people to work for them. They also want to come up with ideas and not spend too much money. This is why the GCCs in India idea is becoming so popular. 

In this blog we will tell you what Global Capability Centres are, why companies like to set up their Global Capability Centres in India, and how to make a plan, put it into action, and run a Global Capability Centre smoothly with the help of professionals who specialise in Global Capability Centre services.

What Is a Global Capability Center (GCC)?

A Global Capability Center is like a branch of a company that is located in another country. This Global Capability Center does work for the company, like information technology and engineering. It also does things like look at numbers and help with money, handle employee issues, do research and come up with ideas and help the company change the way it uses technology with IT recruitment for GCC.

Why Are GCCs Important for Modern Enterprises?

Big companies all over the world are feeling the need to come up with new ideas quickly, cut down on costs and find people with special skills. Global Capability Centers in India are helping these companies by letting them bring together experts in one place, make their work processes the same everywhere and grow their operations in a way. 

Why Is India the Preferred Destination for GCCs?

India has lots of Global Capability Centres that are doing really well in different fields like technology and healthcare. A Global Capability Center service is a vital thing because it has many advantages. Global Capability Centres in India are found in industries such as manufacturing and retail and also in technology and BFSI. Global Capability Centres are very popular in India.

Types of Services Delivered by GCCs

As mentioned below are the types of services delivered by GCCs in a detailed manner:

1. Information Technology (IT) Services

Global Capability Centres provide IT recruitment for GCC and do a lot of things to help companies work better around the world. They make applications, work on software and provide services related to the cloud. 

2. Digital and Technology Services

Digital GCC services offer cool digital tools like artificial intelligence and machine learning. They also do data analytics and automation. Some even use blockchain. 

3. Research and Development (R&D)

Many GCCs in India act as innovation hubs, supporting product engineering, technology research, prototyping, and continuous innovation for global enterprises.

4. Business Process and Shared Services

Global Corporate Centres, or GCCs, take care of things like finance and accounting. They also handle procurement and human resources. GCCs do payroll. 

5. Data, Analytics, and Insights

GCCs are good at giving us the information we need to make choices. They do this by providing data engineering and business intelligence with Global Capability Center (GCC) services. 

6. Customer Experience and Support Services

Global Capability Centres support customer service operations, omnichannel support, CRM management, and customer experience optimisation.

7. Engineering and Product Development

GCCs are really important for the engineering work. They help with things, like designing products, testing them, making sure they are quality, doing DevOps and managing the whole lifecycle of a product. 

8. Cybersecurity and Risk Management

Many GCCs are there to help with security. They do things like risk assessment and governance. The main goal of GCCs is to keep enterprise systems and data safe. GCCs also do compliance management to protect enterprise systems and data.

9. Emerging Technology and Innovation Labs

GCCs increasingly host innovation labs focused on emerging technologies, proof-of-concepts, and future-ready solutions to drive long-term growth.

How to Set Up a Global Capability Centre?

Setting up a GCC setup requires careful planning, strategic alignment, and execution. Below are the key steps involved in establishing a successful GCC.

Step 1: Define GCC Objectives and Scope

The first step when you do GCC setup is to figure out what your company wants to achieve. You need to think about what the main goal of the GCC will be. Will the GCC be about saving money, coming up with ideas, growing the business, using new technology to change how things are done, or all of these things.

Step 2: Choose the Right Location in India

India has cities that are great for Global Capability Centres, like Bengaluru, Hyderabad, Pune, Chennai. Gurugram and Noida. When it comes to choosing the city for Global Capability Centres in India, you have to think about a few things.

Step 3: Talent Strategy and IT Recruitment for GCC

The people who work for a company are the important thing. Getting the right people to work in the computer department of a company in the GCC is very important. This is because it means the GCC management services can get people who are good at technology and other special jobs. 

Step 4: Legal, Compliance, and Infrastructure Setup

Setting up a Global Capability Center is a deal, and it involves a lot of things. One of the important things is making sure everything is legal and okay with the government. This means companies have to register their Global Capability Center and follow all the rules. 

Step 5: Technology and Digital Enablement

Companies that are Global Capability Centres are doing things in a digital way first. These organizations are spending money on cloud platforms and tools that help people work together and keep information safe. They are also using analytics to support the services that GCC setup provides. 

Step 6: GCC Management and Operational Excellence

So you want to know about long-term success. It really depends on how you manage your GCC services. These GCC services are important because they help everything run smoothly. They make sure you have governance and that you are doing well. You can also track how you are doing. 

Role of Digital GCC Services in Business  Transformation

The Digital GCC services are really changing the way companies use their centres. These days Digital GCC services are not about saving money. Digital GCC services are now helping companies come up with digital ideas, use Artificial Intelligence, automate tasks and do really smart analysis. Digital GCC services are making a difference.

Challenges in GCC Setup and How to Overcome Them

As mentioned below are the challenges in gcc setup and how to overcome them:

Talent Acquisition Challenges

Finding the skilled professionals when you are setting up a Global Capability Center in the Gulf Cooperation Council area can be really tough. This is because there are a lot of companies looking for that kind of people, and they need to have very specific skills.

Alignment with Global Business Goals

Ensuring the GCC aligns with the parent organization�s culture, objectives, and processes can be challenging. Clear communication, well-defined goals, and strong governance models help keep all teams on the same page.

Regulatory and Compliance Complexities

Setting up a Global Capability Center can be really tough because you have to deal with a lot of things like laws and tax regulations and labour policies and data security requirements.

Scalability and Operational Growth

When we talk about the GCC management services, it is really hard to make them bigger without slowing it down. The GCC needs to work and be good quality. To do this we need to have a plan and the right tools. 

Change Management Issues

Resistance to change from internal teams can impact digital GCC services. Effective change management practices ensure smoother transitions and higher employee adoption.

Future of GCCs in India

The future of Global Capability Centres in India is going to be about digital transformation, Artificial Intelligence adoption and growth that comes from new ideas. Many companies are now taking work like creating products, researching Artificial Intelligence and looking at numbers to make big decisions to their Global Capability Centre in India. 

Conclusion

India is the place to build and grow Global Capability Centres. It has a lot of people great digital capabilities and it is not very expensive. So building a Global Capability Centre in India is an idea for companies that want to do well and grow in a world where everything is digital. Moreover, Digital GCC services are really helpful for companies.

FAQs

1. What is a Global Capability Center (GCC)?

A Global Capability Center is an office in another country that does important work for a company. This office does things like computer work and digital things and looks at numbers to help the company make decisions. 

2. Why are GCCs in India so popular?

Global Capability Centres in India are really popular because you can find skilled people to work with; it is not very expensive; they have computer systems and networks, and they are very good at digital and technology services. 

3. What services do these Global Capability Centers provide to people?

The Global Capability Center does a lot of things for companies. They have people who do IT work and engineering work. They also have people who do analytics and finance work. 

4. How long does GCC setup take in India?

GCC setup usually takes months to get done. It can take anywhere from three months to six months. This really depends on where the GCC's located, what kind of people you need to hire and more.

5. Why are GCC management services important?

GCC management services ensure operational efficiency, governance, scalability, and continuous performance improvement, helping GCCs deliver long-term business value.