For bigger organizations, even a minute-long server downtime can stretch losses to millions of dollars. While the extent is relatively smaller for small organizations but is no less critical and such errors in the IT industry can jeopardize the entire functioning of businesses. Therefore, network operations centers are crucial in administrating and monitoring network infrastructure.

Network Operations Centers are actually placed in central locations from where an organization supports its computer network and telecom infrastructure, detects and solves IT infrastructure incidents and ensures data center availability. Depending on the situation, they sometimes lie within or outside the data center. It is typically connected to a high-speed internet connection or to the internet backbone to provide as much bandwidth as possible.

Regarded as one of the best network operation center companies, VertexPlus houses the best infrastructural set-up with well-structured physical space, hardware infrastructure, communication infrastructure, staffing and training, dedicated servers, contingency and disaster recovery, access control and monitoring system.

Network Operation Center Services
  • Proactive monitoring and remediation
  • Preventive maintenance
  • Security patches and service packs
  • RCA (root cause analysis)
  • Trend analysis
  • Capacity forecasting
How can we help?

Our managed NOC services provide a single view console across IT Infrastructure Management with Network Provisioning, IT Monitoring, IT Service Desk, and IT Problem Management, IT capacity Monitoring, Application Management, and IT Change Management. With over a decade experience in network operation center service, our dedicated network operation center facility provides a complete range of offerings in the areas of service assurance and service fulfillment.

The dedicated/managed NOC service provides 24x7 technical support and operational monitoring support for data networks, with a primary focus on wide area network, cloud, and data center support. To ensure full operational and fault-free managed services, we follow a well-defined NOC monitoring service organization hierarchy structure, and all-time availability of sufficient shadow resources in the case of requirement to prevent operational loss.

Roles and Responsibilities of NOC Technician

NOC technicians are categorized on the basis of levels depending on the severity of issues to be handled. Below are the roles and responsibilities to be performed by them:

  • Backup and storage management
  • Application software installations
  • Troubleshooting and upgrading
  • Policy enforcement
  • Shared threat analysis
  • Antivirus scanning and remediation
  • Patch management and whitelisting
  • Optimization and quality of service reporting
  • Firewall and IPS monitoring and management
  • Protection from internal and external attacks
  • End-to-end solution to ensure everything is running smoothly
  • 24/7 network monitoring
  • Real-time administering and reporting
  • Advanced and up-to-date infrastructure
  • Highly proficient and experienced experts
  • Custom-made, need-based assistance

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