About The Client

The IT Security Unit (ITSU), Mauritius was established in August 2004 under the Ministry of Technology, Communication and Innovation to act as a key contact point for IT Security in Government. It disseminates knowledge on information security, promotes the implementation of information security standards and establishes IT security practices within the Government. It aims to create and maintain a positive environment to harness Information and Communication Technologies.

ITSU collaborated with VertexPlus to implement an effective and robust web-based Automated IT Security and Incident Handling system (accessible using Intranet) in the Government cloud environment. It is a stand-alone system for all the departments to:

Record, investigate, escalate and resolve security incidents

Identify real-time IT security incidents to avert mishappening

Business Challenge

ITSU wanted to manage the IT security incidents in the Civil Service in an effcient and timely
manner. However, they were unable to do so due to the following hindrances:-

  • Absence of cloud-based

  • Lack of co-ordination
    in stakeholders’ locations

  • Late identifcation
    of IT security incidents

  • Delay in incident

  • Unavailability of
    incident tracking

  • Inconsistent
    report generation

  • No timely

VertexPlus’ Solution

To enable ITSU to meet their objectives, VertexPlus designed and implemented a web-based application in all the departments of ITSU that helped them in the following ways:

  • A workflow based system to record, investigate, escalate and resolve the security incidents

  • Centralization of the data facilitated timely information on resolution & recovery

  • Analyze and investigate the incidents

  • Facilitated new registration of incidents by various Government Ministries and Departments

  • Performing analysis, providing resolution and do the recovery process

  • Knowledge-based and intelligent feature allowed lookup of other incidents of similar nature and provided a ready solution in minimum time

  • User-friendly Dashboard

  • Easy archival and audit trail


The ITSU witnessed remarkable result in their processes following the implementation of AISIHS.
Below is the result of implementation:

Real-time monitoring and managing critical IT security incidents led to higher effciency

Expedited theflow of identifyin and reporting of incidents

Improved operational effciency by eliminating manual processes

Streamlined reporting and
investigation flow

Faster escalation and
resolution flow

Elimination of information barrier
improved decision-making

Better end-user satisfaction and
stakeholders’ involvement