Technical Support Executive ( L2 Level) Noida, Gurgaon, Chennai, Bangalore


Qualification:  Candidates from Technical background are preffer.

Job Title: Technical Support Executive ( L2 Level)

Location: Noida, Gurgaon, Chennai, Bangalore

Experience: 2-5 Years


  • Troubleshoot, diagnoses, advise and performs corrective actions to resolve technical issues reported by customers (ensuring customer information is properly protected)
  • EME support and outage handling and solving the issue with SLA
  • Collecting and analysing logs, traces and conducting initial investigation
  • Outage Bridge Support
  • Contributes to customer SLA compliance and KPI quality performance level
  • Explores, customizes scripts/ tool implementation
  • Implement new SW release in lab and pilot sites and test the stability and performance
  • Work with different stakeholders / different BGs / CSS / R&D for the reported SW issue to get corrections
  • Creating and reusing knowledge articles
  • Applies SW services, policies, tool, documentation and contributes to their continuous improvement
  • Explores customizes scripts/ tool implementation
  • 24/7 support availability, on call rotation schedule

Key skills required are:

  • Knowledge and technical hands-on experience with Enterprise Solution Products (CMU, APC, EVC, NGC) and preferably understanding of Modular Private Wireless Solution and Support model
  • Case Handling Familiarity (SalesForce, JIRA), ticket handling support
  • Deep expertise in analysing the traces and identifying the issues/ cause / RCA/ providing solutions
  • E2E ownership of customer issues
  • Excellent Communication and Collaboration Skills, Pro-active, engaged attitude