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For bigger organizations, even a minute-long server downtime can stretch losses to millions of dollars. While the extent is relatively smaller for small organizations but is no less critical and such errors in the IT industry can jeopardize the entire functioning of businesses. Therefore, network operations centers are crucial in administrating and monitoring network infrastructure.

Network Operations Centers are actually placed in central locations from where an organization supports its computer network and telecom infrastructure, detects and solves IT infrastructure incidents and ensures data center availability. Depending on the situation, they sometimes lie within or outside the data center. It is typically connected to a high-speed internet connection or to the internet backbone to provide as much bandwidth as possible.

Regarded as one of the best network operation center companies, VertexPlus houses the best infrastructural set-up with well-structured physical space, hardware infrastructure, communication infrastructure, staffing and training, dedicated servers, contingency and disaster recovery, access control and monitoring system.

Network Operation Center Services

Proactive monitoring
& remediation

Preventive
maintenance

Security patches
& service packs

RCA
(root cause analysis)

Trend
analysis

Capacity
forecasting

How can we help?

Our managed NOC services provide a single view console across IT Infrastructure Management with Network Provisioning, IT Monitoring, IT Service Desk, and IT Problem Management, IT capacity Monitoring, Application Management, and IT Change Management. With over a decade experience in network operation center service, our dedicated network operation center facility provides a complete range of offerings in the areas of service assurance and service fulfillment.

The dedicated/managed NOC service provides 24x7 technical support and operational monitoring support for data networks, with a primary focus on wide area network, cloud, and data center support. To ensure full operational and fault-free managed services, we follow a well-defined NOC monitoring service organization hierarchy structure, and all-time availability of sufficient shadow resources in the case of requirement to prevent operational loss.

Roles and Responsibilities of NOC Technician

NOC technicians are categorized on the basis of levels depending on the severity of issues to be handled. Below are the roles and responsibilities to be performed by them:

Backup and
storage management
Application software
installations
Troubleshooting
and upgrading
Policy
enforcement
Shared threat
analysis
Antivirus scanning
and remediation
Patch management
and whitelisting
Optimization & quality
of service reporting
Firewall and IPS monitoring
& management

Benefits

  • Protection from internal and external attacks
  • End-to-end solution to ensure everything is running smoothly
  • Custom-made, need-based assistance
  • 24/7 network monitoring
  • Advanced and up-to-date infrastructure
  • Highly proficient and experienced experts
  • Real-time administering and reporting

Why Choose VertexPlus ?

COMPETENCE

Our highly experienced team with vast technological expertise is fully equipped to deliver perfect solutions for all your requirements.

COMMITMENT

Our dedicated and professionally skilled team works relentlessly to ensure error-free and timely delivery of solutions to our clients.

CREDIBILITY

With the best talent on-board and following best practices, we are fully committed to provide technically superior and the most efficient solutions to our clients.

COLLABORATION

We keep our engagement clear and transparent; our teams work hand-in-hand with clients ensuring exceptional servicing & long-term relationships.

CLIENT ORIENTATION

With the Client-First approach; all our efforts are aimed towards creating winning solutions for our clients, even if that calls for going the extra mile.

CLIENT SATISFACTION

For us Client satisfaction is supreme; we take full ownership and responsibility to offer you more value for your money and keep you ahead of your competition.

Why Choose VertexPlus ?

Our Happy Clients

"Since we’ve gone with VertexPlus for our NOC monitoring, our IT staff has been able to focus more on revenue generating services. Their qualified technicians are always monitoring the network issues so we can save a great deal of time for our team to focus on what they’re best at."

Shaun Moore

"VertexPlus’ on-boarding process for their NOC monitoring services has been excellent. They’ve been more than willing to work with our unique requirements for our network and systems to ensure that our solution truly covers all of our needs."

Liza Jackson