Customer Service is a set of tool that is utilized to ensure customer satisfaction. Customer Service helps to resolve a customer’s challenges, questions, concerns, etc. relating to a service or product. Outsourcing customer services which act as a center to receive the calls/emails from the customers and to call /email the customers for various technical support for the business. Customer service professionals work closely with clients to deliver an Omni-channel experience for customers. Calls/emails interactions associated with customers are stored in a Customer Relationship Management (CRM) to enable customer concerns to be resolved quickly.
Key Characteristics of good customer service-
Product Awareness
Knowledge of the company products for providing strong customer service.
-
Attitude
Greet people with politeness can make a big difference and for any customer service position, friendly and positive attitude is important.
-
Efficiency
Customers value a prompt response.
-
Problem-Solving
Good customer service is fixing problems and answering questions.
-
Cost Saving
-
Competitive advantage
-
Customer loyalty
-
Focus on Success
