Customer Relationship Management (CRM)

Customer relationship management (CRM) is important in running a successful business. The better the relationship, the easier it is to conduct business and generate revenue. Therefore using technology to improve CRM makes good business sense.

CRMs are used not only to manage the complete customer lifecycle from capture to conversion, but beyond as well, to retain the customer, find opportunities to up-sell, and up-sell wherever possible.

CRM Systems help businesses develop prospects into customers by providing an efficient strategy in managing and storing information on leads. The purpose of a CRM system is to attract and retain customers. Implementing a CRM System gives businesses the tools to manage, measure, and improve processes.

CRM is an important tool for lead generation because it frequently deals with past customer data such as previous marketing campaigns, purchases and service satisfaction. CRM software also aims to automate these processes to create a better experience for both the businesses and their customers.

The CRM benefits include:

Tracking and analyzing all of the interactions you have with your customers and prospects

Centralizes, simplifies, secures, and scales customer engagement

Streamline your sales process

Foster inter-departmental cooperation

Simplified document processing

Effective analytics for measuring business results tracking

Dedicated Customer Success Manager (CSM) provided to help companies maximize the software’s eatures and capabilities.

Automating and managing key business processes

Features:

Customer
Relationship
Management

Contact
management

Accurate forecasting
of sales plans

Organizes customer
data in a centralized location

Supervising marketing
activities and events

Reporting
and dashboards

Social media
management

Lead
management

Email
tracking

Deals
and Tasks

Campaign
management

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